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Contact Us

We’re Here to Help

If you have questions about products, sizing, orders, shipping, or returns, our support team is here to help.

We aim to respond to all inquiries as quickly as possible during business hours.

Common Reasons to Contact Us

You may want to reach out if you have questions about:

• Choosing the right Bathmate pump size

• Differences between Bathmate models

• Order status or tracking information

• Shipping or delivery timelines

• Returns, refunds, or warranty coverage

Many common questions are also answered on our Shipping Policy, Refunds & Returns, and Size Guide pages.

Order Support

If you are contacting us about an order, please include:

• Your order number

• The email address used at checkout

This helps us assist you more efficiently.

Business Hours

Support requests are handled Monday to Friday, excluding holidays.
Messages sent outside business hours are answered the next business day.

Discretion & Privacy

All communication is handled confidentially. Orders are shipped in plain, unbranded packaging, and customer information is kept private and secure.

If you have questions about shipping, returns, or your order, please contact our support team using our contact form.